This document reports the general terms and conditions of use of the website www.vigentinosuites.com which offers an online showcase of the accommodation facility and an online and email booking platform

Definitions

To allow complete understanding and acceptance of these terms and conditions, the following terms, in single and plural, will have the meaning indicated below:

Owner: Vigentino Suites Srl, with registered office in Via Sibari 15A VAT number 13517220961, REA MI-2728171, fully paid-up share capital 10.000 €, PEC info@vigentinosuites.com

Application: the website vigentinosuites.com

User: any person who accesses and uses the Application

Conditions: this contract which governs the relationships between the Owner and the Users.

Scope of application of the Conditions

Use of the Application implies acceptance of the Conditions by the User. If the User does not intend to accept the Conditions and/or any other note, legal notice, information published or referred to therein, he/she may not use the Application or the related services.

The Conditions can be modified at any time. Any changes will be effective from the time of their publication on the Application.

Before using the Application, the User is required to carefully read the Conditions and save or print them for future reference.

The Owner reserves the right to change at its discretion, at any time, the graphic interface of the Application, the Contents and their organization, as well as any other aspect that characterizes the functionality and management of the Application, communicating it to the User . , where necessary, the relevant instructions.

Industrial and intellectual property rights

All contents of the Application, including texts, documents, trademarks, logos, images, graphics, their arrangement and their adaptations are protected by copyright law and trademark protection legislation. The Application may also contain images, documents, logos and trademarks of third parties who have expressly authorized the Owner to publish them on the Application. Except for strictly personal uses, copying, altering, distributing, publishing or using the contents without specific authorization from the Owner is not permitted.

Exclusion of warranty

The Application is provided “as is” and “as available” and the Owner does not provide any explicit or implicit guarantee in relation to the Application, nor does it provide any guarantee that the Application will satisfy the needs of the Users or that it will not have never outages or will be free of errors or will be free of viruses or bugs.

The Owner will endeavor to ensure that the Application is available uninterruptedly 24 hours a day, but cannot in any way be held responsible if, for any reason, the Application is not accessible and/or operational at any time or for any period . . Access to the Application may be suspended temporarily and without notice in the event of system failure, maintenance, repair or for reasons completely beyond the control of the Owner or for events of force majeure.

Limitation of Liability

The Owner cannot be held responsible towards the User, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the Internet outside of its control or that of its suppliers.

Furthermore, the Owner will not be responsible for damages, losses and costs suffered by the User following failure to execute the contract for reasons not attributable to him.

The Owner assumes no responsibility for any fraudulent or illicit use that may be made by third parties of credit cards and other means of payment,

The Owner will not be responsible for:

loss of commercial opportunities and any other loss, even indirect, possibly suffered by the User which is not a direct consequence of the violation of the contract by the Owner

incorrect or unsuitable use of the Application by Users or third parties

In no case can the Owner be held responsible for a sum greater than double the cost paid by the User.

Major force

The Owner cannot be held responsible for the failure or delayed fulfillment of his obligations, for circumstances beyond the rational control of the Owner due to events of force majeure or, in any case, to unforeseen and unforeseeable events and, in any case, independent of his will. .

The fulfillment of the obligations by the Owner will be considered suspended for the period in which force majeure events occur.

The Data Controller will carry out any action in his power in order to identify solutions that allow the correct fulfillment of his obligations existence of force majeure events.

 

Booking, Cancellation and Refund Policy

All reservations made through the Application are final, binding, and strictly non-refundable under any circumstances.

Once a reservation is confirmed and payment is completed, the User expressly acknowledges and agrees that no refunds, credits, or reimbursements will be issued for any reason whatsoever, including but not limited to cancellation, modification, no-show, early departure, personal circumstances, medical conditions, travel disruptions, or events of force majeure.

The User further agrees that the inability to use the booked accommodation, for any reason, does not entitle them to any refund or compensation.

The booked accommodation will remain available for the entire reserved period, regardless of the User’s actual arrival or stay.

By completing the booking, the User explicitly accepts these terms and waives any right to dispute or claim a refund.

The Owner reserves the right, at its sole discretion, to evaluate exceptional cases; however, this does not constitute any obligation to grant refunds or credits.

The booked accommodation will remain available to the User for the entire reserved period, even in case of delayed arrival or failure to check in.

 

Links to third party sites

The Application may contain links to third-party sites/applications. The Owner has no control over them and, therefore, is in no way responsible for the contents of these sites/applications.

Some of these links may refer to third-party sites/applications that provide services through the Application. In these cases, the general conditions for the use of the site/application and for the use of the service prepared by third parties will apply to the individual services, with respect to which the Owner assumes no responsibility.

Privacy

The protection and processing of personal data will take place in accordance with the Privacy Policy which can be consulted on the page /legal/privacy-cookie-policy

Applicable law and competent court

The Conditions are subject to Italian law.

For Professional users, for any dispute relating to the Application, execution and interpretation of these Conditions, the court of the place where the Owner is based is competent.

For Consumer Users, any dispute relating to the application, execution and interpretation of these Conditions will be referred to the court of the place where the Consumer User resides or has elected domicile, if located in the territory of the Italian State, without prejudice to the right of the User Consumer to appeal to a judge other than that of the “consumer forum” pursuant to art. 66 bis of the Consumer Code, competent for the territory according to one of the criteria set out in the articles. 18, 19 and 20 of the civil procedural code.

This is without prejudice to the application to Consumer Users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence, in particular in relation to the deadline for exercising the right of withdrawal, the deadline for returning the Products, in case of exercise of this right, the methods and formalities of communicating the same and the legal guarantee of conformity.

Online dispute resolution for Consumer Users

The Consumer User resident in Europe must be aware of the fact that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the Consumer User to resolve non-judicial disputes relating to and/or deriving from contracts for the sale of goods and supply of services stipulated online. Consequently, the Consumer User can use this platform to resolve any dispute arising from the contract stipulated online. The platform is available at the following address: ec.europa.eu/consumers/odr/